Each purchase from Dichotomie will deliver in quality, branded packaging.
At most, orders will ship within 1 week of purchase date, though most will ship within a few days of ordering. (Excludes Pre-Orders).
• Shipping within United States - Insured Priority Mail with Signature Confirmation
• Shipping to Canada - Insured First-Class Mail International with Delivery Confirmation
• Shipping Everywhere Else - Insured First-Class Mail International*
*Delivery Confirmation applied in select International locations where available
Dichotomie is not responsible for any lost or stolen packages. Each package will be insured for the full value of purchase. If there are any issues with delivery, a claim must be filed with the Postal Service.
When checking out for a purchase, it is important that you enter your address accurately. Dichotomie can not replace and is not responsible for any packages sent to an address incorrectly entered by the customer.
If, for any reason, a piece needs to be returned for a refund, the customer is responsible for any return shipping costs to ensure the piece delivers back to Dichotomie. A refund will not be issued until the piece has been returned and Dichotomie has deemed the piece is in its original condition*
*Sales are non-refundable for The Nocturnus Collection after stones are finished in the setting as these are sold with the option for each customer to pick their own stone.
Sales Tax will be applied for clients in the State of Ohio.
Shipping Policy last updated - 4.15.16